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What should you do if your Tyler home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your loved ones – against the many risks you may face, like theft, fire, and flooding. Although your home may be prepared, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Tyler home alarm system goes off? The sound of an alarm is often shocking, bewildering, and may cause panic. Your best bet is to stay level-headed and abide by these straightforward suggestions.

Steps to Take If Your Home Alarm System In Tyler Goes Off

Nobody wants to be in this situation, but it’s also the reason why you installed a home alarm system in the first place. You’re roused from a deep sleep with the distinct blasting of an alarm after a home security component has been activated. What are you going to do?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is blasting, and your pulse is beating rapidly. But keeping yourself calm is the most effective way to assess what’s going on. Avoid the urge of trying to handle the emergency on your own and allow your monitoring staff and first responders to carry out their job.
  2. Protect your loved ones. Your primary concern should be your family members and leading them out of danger. If you are dealing with a break-in, this might involve going to an appointed safe zone as far away from access points as possible. The trespasser was likely already scared off by the alarm, but it’s always a good idea to be extra careful. If there’s fumes or a fire, you ought to vacate your house without delay.
  3. Don’t forget your smartphone. The vast majority of homeowners keep their cell phones with them constantly these days, but you might forget to pick it up during a crisis. Try to remember it. You’ll be able to stay in touch with your monitoring specialists and get updates through your home security app.

Work With Your 24/7 Monitoring Specialists

The moment your home alarm system in Tyler goes off, your round-the-clock monitoring experts will act immediately. Their first step is to verify your alarm, and that involves communicating with you. The protocol they abide by depends on the kind of emergency. For instance, if the emergency is is for medical reasons, one effort will be made to get in touch with you before assistance is sent out. If you have an intrusion - the most frequent type of event - a monitoring specialist will adhere to these procedures to contact you:

  • An attempt will be made to contact you using the command hub. You will typically be requested to provide a passcode.
  • If that attempt doesn’t get a reply, a call is made to your primary contact number.
  • A second number or first emergency contact is tried next.
  • If there is still no answer, nearby police officers are sent.
  • Your monitoring specialists will follow up with you again once authorities are alerted.

If you're not in a position to communicate with monitoring staff, don’t fret. Support will still be sent even if you're not available to substantiate the emergency.

Get prepared for any emergency with a Vivint home alarm system in Tyler

Be prepared for any crisis with a contemporary home alarm system in Tyler from Vivint. Dial (903) 459-7565 to start customizing your home’s security today.